As the AlUla and NEOM seasons approach, Team Pangaea is committed to providing the best possible experience for our visitors through a series of advanced training courses. These programs are designed to enhance the guides’ skills and equip them with the necessary knowledge to deliver high-quality services focused on safety and responsible interaction with the environment.

Requirements for a Hiking Guide License:

To obtain a hiking guide license from the Saudi Climbing and Hiking Federation, guides must complete a series of essential requirements, including:

1. Medical Examination: A thorough medical check to ensure that guides are physically capable of performing their duties safely.

1. Leave No Trace Course: Teaching participants the principles of environmental conservation and techniques to minimize environmental impact during outdoor activities.

1. Wilderness First Aid Course: Comprehensive training on handling injuries and emergencies in remote areas, enhancing visitor safety.

1. Advanced Hiking Skills Course: Gaining skills in navigating rough terrains and essential survival techniques.

1. Five Hikes Requirement: Completing five supervised hikes covering 50 kilometers to verify the ability to lead in various conditions.

1. Field Test: Passing a practical test under the supervision of a certified instructor to ensure the proper application of acquired skills.

Additional Training Courses:

Beyond the licensing requirements, additional training includes:

• Canyon Rescue Course: Focusing on effective rescue techniques in challenging environments.
• Canyon Guiding Course: Training on safely leading groups through difficult geographic terrains.
• VIP Handling Course: Focusing on delivering personalized services to meet the needs of VIPs during tours.

Internal Training Programs:

The internal training covers essential skills to ensure a comprehensive experience for visitors:

• Rough Terrain Driving Techniques: Ensuring safe driving in difficult environments and handling mechanical issues.
• Visitor Communication: Developing public speaking skills to confidently convey the history and culture of the area.
• Emergency Response: Thorough training in first aid and risk management to ensure visitor safety.
• Radio Communication: Enhancing effective communication between teams during remote area tours.

Roles of Employees During the Courses:

1. Operations Manager
   • Overall Supervision: Responsible for coordinating all training activities and ensuring that standards are met.
   • Performance Evaluation: Monitors guide performance and provides feedback to ensure continuous improvement.

1. Area Managers
   • Guidance and Oversight: Directly supervising the guides during training, ensuring full participation and engagement.
   • Providing Training and Support: Assisting in delivering internal training sessions and ensuring they are carried out effectively.

1. Guides
   • Active Learning: Actively acquiring necessary skills and knowledge through full participation in the courses.
   • Skill Application: Applying what they’ve learned during tours to ensure a safe and enjoyable experience for visitors.
   • Feedback: Reporting any challenges faced during tours and contributing to process improvements.

How These Tasks Enhance the Overall Customer Experience:

Each training course and skill learned by the team directly contributes to improving the overall customer experience:

• Environmental Preservation: Ensuring that visitors enjoy the beauty of nature without negatively impacting the surrounding areas.
• Safety: Through first aid and rescue skills, a safe experience is provided, allowing customers to fully enjoy their adventures.
• Professional Information Delivery: Enabling guides to share the history and culture of the region in an engaging manner, adding educational value to the tours.

• VIP Handling: Ensuring that visitors receive a personalized experience tailored to their unique needs.

• Planning and Evaluation: Careful pre-tour planning and evaluation guarantee that everything runs smoothly from start to finish.

Through these extensive training efforts, Pangaea is not just a tourism service provider but a comprehensive experience aiming to offer safe and educational adventures amidst breathtaking natural landscapes.