Pangaea Vendor Terms & Conditions

Effective Date: 08/09/2026
Last Updated: 08/09/2026

These Vendor Terms & Conditions (“Vendor Terms”) govern the registration, approval, access to, and use of the Pangaea Marketplace and Experiences platform by businesses, activity providers, experience operators, guides, service providers, and other commercial partners (“Vendor”, “you”, or “your”).

These Vendor Terms form a binding agreement between you and [Pangaea Legal Entity Name] (“Pangaea”, “we”, “us”, or “our”).

By creating a Vendor account, submitting a Vendor application, submitting an Experience for approval, accepting a booking, or otherwise using the Pangaea Vendor platform, you confirm that you have read, understood, and agreed to these Vendor Terms.

If you are accepting these Vendor Terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these Vendor Terms.

1. The Pangaea Marketplace

Pangaea operates a marketplace through which approved Vendors may create, manage, and offer Experiences to customers through the Pangaea platform.

An “Experience” may include, without limitation, an activity, attraction, tour, workshop, event, adventure, outdoor activity, cultural activity, wellness activity, recreational activity, educational activity, private activity, or other bookable service accepted by Pangaea.

Pangaea provides the technology, marketplace, booking, customer-facing, administrative, payment-related, review, reporting, and Vendor management infrastructure used to facilitate these Experiences.

Unless expressly agreed otherwise in writing, the Vendor remains the actual provider and operator of each Experience submitted under its account and is responsible for delivering the Experience to the customer.

2. Vendor Eligibility

To apply as a Vendor, you must:

be legally capable of entering into a binding commercial agreement;
operate a legitimate business or professional activity;
possess all registrations, permits, licences, approvals, certifications, and authorisations required for your activities;
have authority to offer the Experiences submitted to Pangaea;
provide accurate and complete business and contact information;
maintain any insurance reasonably required for the nature of your Experiences;
maintain a valid bank account or other approved payout method;
comply with applicable laws and regulations; and
satisfy Pangaea’s onboarding, verification, quality, operational, and safety requirements.

Pangaea may establish additional eligibility requirements for particular Experience categories.

3. Vendor Application and Verification

When applying to become a Vendor, you may be required to provide information including:

full legal name;
business or trading name;
telephone number and email address;
website and social media information;
business description;
operating cities and locations;
Experience categories;
commercial registration information;
tax information;
authorised representative details;
identification documents;
commercial registration documents;
operating licences and permits;
insurance documents;
professional certifications;
banking and payout details;
signed agreements; and
any other documents reasonably required by Pangaea.

You warrant that all information and documentation submitted to Pangaea is genuine, valid, accurate, complete, current, and not misleading.

Pangaea may verify any submitted information and may request additional documentation or clarification at any time.

You must promptly update your Vendor account if any registration, licence, insurance policy, bank information, ownership information, tax information, contact information, certification, or other material information changes.

4. Vendor Application Status

A Vendor application may be assigned statuses including:

Pending – your application has been received.

Under Review – Pangaea is reviewing your information or documentation.

Documents Required – additional or replacement documentation is required.

Approved – your Vendor account has been approved.

Rejected – your application has not been approved.

Suspended – your Vendor privileges have been temporarily or indefinitely restricted.

Submission of an application does not guarantee acceptance onto the Pangaea Marketplace.

Pangaea may approve, reject, request changes to, suspend, or reconsider a Vendor application at its reasonable discretion.

5. Vendor Account

Approved Vendors receive access to a dedicated Vendor dashboard.

Your Vendor account is personal to your business and may not be transferred, sold, rented, shared with another business, or used to operate Experiences belonging to an unauthorised third party without Pangaea’s prior approval.

You are responsible for:

maintaining the confidentiality of your login credentials;
ensuring that only authorised representatives access the account;
all activity carried out through your account;
immediately notifying Pangaea of suspected unauthorised access;
maintaining accurate account details; and
complying with any account security requirements introduced by Pangaea.

Pangaea may suspend access where account security, identity, ownership, fraud, misuse, or unauthorised access is suspected.

6. Vendor Dashboard Access

Through the Vendor dashboard, an approved Vendor may be permitted to:

create Experiences;
edit Experiences;
duplicate Experiences;
submit Experiences for approval;
pause eligible Experiences;
manage availability;
manage sessions and schedules;
manage capacity;
manage pricing;
manage approved add-ons;
view upcoming bookings;
view relevant customer booking information;
monitor revenue and earnings;
view pending and completed payouts;
view performance information;
view ratings and reviews; and
receive operational notifications.

Access is restricted to the Vendor’s own authorised Experiences, bookings, customers, performance information, and financial information.

A Vendor may not attempt to access another Vendor’s data, bookings, customer information, Experiences, financial information, administration functions, or restricted systems.

7. Creating an Experience

When submitting an Experience, you must provide complete and accurate information, which may include:

Experience title;
description;
category;
destination;
location;
meeting point;
duration;
supported languages;
difficulty or activity level;
featured images;
gallery;
videos;
documents;
highlights;
inclusions;
exclusions;
customer requirements;
age restrictions;
participation conditions;
safety requirements;
cancellation policy;
prices;
sessions;
availability;
capacity;
recurring schedule;
optional add-ons; and
other information requested by Pangaea.

You are responsible for ensuring that the published Experience accurately represents what the customer will receive.

You must not provide false, misleading, exaggerated, incomplete, outdated, or deceptive Experience information.

8. Experience Approval

Vendor-created Experiences do not automatically become publicly available.

Each submitted Experience may pass through an approval workflow including:

Draft → Submitted → Under Review → Changes Requested → Approved → Published

An Experience may also be:

rejected;
paused;
archived;
unpublished; or
suspended.

Pangaea retains final authority over whether an Experience may appear on the Marketplace.

Pangaea may review, approve, reject, request changes to, edit, suspend, archive, unpublish, feature, or otherwise manage an Experience where necessary for customer experience, compliance, quality, safety, platform consistency, commercial requirements, or marketplace integrity.

Approval of an Experience does not permanently guarantee publication.

9. Changes to Published Experiences

You must ensure that all published Experience information remains accurate.

Material changes may require renewed Pangaea approval before becoming publicly visible.

This may include changes relating to:

price;
meeting point;
destination;
duration;
itinerary;
activities;
capacity;
age restrictions;
safety requirements;
cancellation rules;
inclusions;
supplier arrangements; or
other material customer-facing information.

You must not materially change an already-booked Experience in a manner that disadvantages a customer without notifying Pangaea.

Where an approved Experience can no longer be provided as advertised, you must immediately notify Pangaea.

10. Pricing

You are responsible for proposing accurate prices for your Experiences unless pricing is specifically managed or agreed by Pangaea.

Prices submitted to Pangaea must:

be genuine;
include all mandatory Vendor charges unless clearly disclosed otherwise;
comply with applicable tax requirements;
correspond to the Experience actually being delivered; and
not intentionally mislead customers.

You may not demand undisclosed mandatory payments directly from a customer after a booking has been completed through Pangaea.

Pangaea may have administrative rights to review or override prices where required under the applicable commercial arrangement, correction process, promotion, refund, customer service decision, or agreed marketplace policy.

11. Availability, Capacity and Sessions

You are responsible for keeping Experience availability accurate.

You must maintain correct:

dates;
session times;
available spaces;
minimum and maximum participant numbers;
booking cut-off periods;
blocked dates;
operating schedules; and
capacity information.

You must not knowingly make unavailable inventory bookable.

A booking accepted through the Pangaea platform is a commitment to provide the booked Experience, subject to applicable cancellation provisions.

If availability changes and you cannot honour an existing booking, you must notify Pangaea immediately.

Repeated availability errors may affect your performance standing and may result in restrictions or suspension.

12. Bookings

When a customer completes a valid booking for your Experience through Pangaea, the booking will appear within the Vendor system and relevant notifications may be issued.

You are responsible for reviewing your booking information and preparing to fulfil each confirmed Experience.

You must provide the booked Experience:

on the confirmed date;
at the confirmed time;
at the published or communicated meeting point;
according to the published description;
with the promised inclusions;
using appropriately qualified personnel; and
in accordance with applicable safety and regulatory requirements.

You must not reject, ignore, or fail to honour confirmed bookings without legitimate reason.

13. Customer Communication

All communication with customers must be professional, accurate, respectful, and relevant to the booked Experience.

You may use customer information provided through Pangaea only where necessary to:

fulfil the booking;
communicate operational information;
provide necessary safety information;
coordinate meeting arrangements;
resolve booking-related issues; or
satisfy applicable legal obligations.

You must not use Pangaea customer information for unrelated marketing, unsolicited advertising, data resale, database building, or another commercial purpose without an appropriate lawful basis and, where required, customer consent.

14. Customer Circumvention

Where a customer was introduced to you through Pangaea, you must not intentionally use the platform primarily to avoid applicable Pangaea commissions or booking processes.

You must not:

instruct customers to cancel a Pangaea booking solely to rebook directly;
deliberately redirect a Pangaea customer to an off-platform payment to avoid marketplace fees;
provide misleading information intended to circumvent Pangaea’s booking system; or
manipulate bookings for the purpose of avoiding commissions.

This does not prevent legitimate direct business relationships that arose independently of Pangaea.

15. Vendor Service Standards

You agree to provide every Experience professionally and with reasonable skill, care, safety, punctuality, and customer service.

You must:

arrive and operate on time;
provide trained and appropriate staff;
ensure advertised facilities and equipment are available;
maintain equipment in a safe condition;
provide the Experience substantially as described;
respect customers and Pangaea staff;
respond to operational requests within a reasonable period;
comply with agreed customer requirements;
promptly report serious incidents; and
take reasonable action to resolve customer complaints.

Repeated service failures may affect your Vendor status.

16. Safety

Safety is a fundamental requirement of participation in the Pangaea Marketplace.

You are responsible for assessing and managing the risks associated with your Experience.

Depending on the type of Experience, you may be required to maintain:

operating procedures;
emergency procedures;
first-aid capability;
qualified guides or instructors;
safety equipment;
participant briefings;
risk assessments;
emergency contact arrangements;
permits;
required insurance; and
incident records.

You must immediately inform Pangaea of any serious accident, injury, safety incident, regulatory investigation, or material safety concern relating to an Experience offered through Pangaea.

Pangaea may immediately suspend an Experience where it reasonably believes customer safety may be at risk.

17. Licences, Permits and Regulatory Compliance

You are solely responsible for obtaining and maintaining all licences, registrations, approvals, permits, certifications, permissions, and insurance legally required to operate your business and Experiences.

You must not publish or operate an Experience for which a required permit, licence, approval, insurance policy, or professional qualification has expired, been revoked, or is otherwise invalid.

Pangaea may request updated compliance documentation at any time.

Failure to provide required documentation may result in an Experience or Vendor account being placed on hold or suspended.

18. Personnel and Subcontractors

You are responsible for all employees, guides, instructors, representatives, subcontractors, venues, transport providers, equipment providers, and other parties used to deliver your Experiences.

Using a subcontractor does not remove your responsibility to Pangaea or the customer.

You must ensure that all persons involved in delivering an Experience:

are appropriately trained;
hold legally required qualifications;
act professionally;
comply with applicable laws;
follow safety requirements; and
provide services consistent with the Experience sold through Pangaea.

19. Cancellation Policies

Each Experience must have a cancellation policy approved or accepted through the Pangaea system.

Cancellation rules may differ between Experiences.

For example, a policy may provide different refund levels according to how long before the Experience the customer cancels.

The cancellation policy shown to the customer at the time of booking will normally apply to that booking.

Pangaea retains administrative authority to override a cancellation or refund rule where reasonably necessary, including in cases involving:

Vendor cancellation;
safety concerns;
Experience misrepresentation;
duplicate or erroneous bookings;
payment errors;
exceptional circumstances;
customer service resolution;
legal requirements; or
other circumstances requiring manual review.

20. Vendor Cancellations

Vendor cancellations should occur only where genuinely necessary.

If you need to cancel or materially change a confirmed Experience, you must notify Pangaea immediately and provide the reason.

Pangaea may:

notify affected customers;
arrange a replacement or alternative;
issue a full or partial refund;
recover applicable refunded amounts from Vendor earnings;
place payouts on hold;
record the cancellation against Vendor performance;
request a corrective action plan; or
suspend the Experience or Vendor account in serious or repeated cases.

Frequent, last-minute, avoidable, or unexplained Vendor cancellations may negatively affect your Marketplace standing.

21. Customer Cancellations and No-Shows

Customer cancellations will be managed according to the cancellation policy applicable to the booking, subject to Pangaea’s administrative rights.

Where a customer does not attend an Experience, the applicable cancellation or no-show terms may apply.

You must accurately report attendance, no-shows, completed Experiences, and cancellations where the platform requires such information.

False reporting of customer attendance or cancellation status is prohibited.

22. Refunds

Refund decisions may depend on:

the Experience cancellation policy;
timing of cancellation;
Vendor cancellation;
partial or failed delivery;
customer complaints;
operational incidents;
safety issues;
payment issues;
applicable law; and
Pangaea administrative review.

Where a refund is attributable to Vendor action, service failure, incorrect availability, misleading Experience information, or another Vendor responsibility, Pangaea may deduct or recover the applicable amount from current or future Vendor earnings or payouts where permitted by the applicable commercial arrangement and law.

23. Commission

Pangaea may charge a commission on bookings facilitated through the Marketplace.

Commission may be established as:

a percentage of the booking value;
a fixed amount;
a Vendor-specific rate;
an Experience-specific rate;
a category-specific rate; or
another commercially agreed model.

The applicable financial split will be established according to the commercial terms configured or agreed for the Vendor or Experience.

The financial split applicable to a booking is recorded at the time of sale.

The commission example displayed within product specifications or demonstrations does not necessarily represent the commission applicable to every Vendor.

Your actual commission arrangement will be the amount or percentage agreed with or configured by Pangaea for your account or Experience.

24. Vendor Earnings

Vendor earnings generally represent the booking amount attributable to the Vendor after applicable:

Pangaea commission;
refunds;
adjustments;
agreed charges;
taxes where applicable;
payment adjustments;
chargebacks where applicable; and
other amounts properly deductible under the commercial arrangement.

The Vendor dashboard may display:

gross booking revenue;
Pangaea commission;
Vendor earnings;
refunded amounts;
pending payouts;
completed payouts; and
payout status.

25. Payouts

Payouts may progress through statuses including:

Pending;
Approved;
Processing;
Paid; or
On Hold.

Payout eligibility, timing, banking requirements, minimum payout thresholds, settlement periods, and payment methods may be specified separately in the Vendor’s commercial arrangement or Marketplace payout policy.

You are responsible for providing accurate bank and beneficiary details.

Pangaea is not responsible for payment delays resulting from incorrect or outdated banking information supplied by the Vendor.

Pangaea may place a payout on hold where reasonably necessary to investigate:

refunds;
chargebacks;
customer disputes;
fraud;
safety incidents;
cancelled Experiences;
account ownership;
banking discrepancies;
compliance issues;
regulatory requirements; or
suspected breaches of these Vendor Terms.

26. Taxes

You are responsible for understanding and meeting the tax obligations applicable to your business, Experiences, earnings, invoices, and payouts.

You must provide accurate tax information when requested.

Unless otherwise expressly agreed in writing, Pangaea does not assume responsibility for taxes that the Vendor is legally required to declare, collect, report, or pay.

Pangaea may issue or request invoices, tax documentation, or transaction records as required by the applicable commercial structure or law.

27. Reviews and Ratings

After completion of an Experience, Pangaea may invite customers to submit separate ratings for:

the Experience; and
the Vendor who delivered the Experience.

Reviews may include:

a numerical or star rating;
written feedback; and
customer-submitted photos.

Experience and Vendor ratings are intentionally maintained separately because the quality of an Experience and the quality of Vendor operations may differ.

Pangaea may moderate reviews before publication.

28. Rating Bands and Performance Monitoring

Pangaea may classify ratings into performance bands.

The current system may include:

Excellent — 4.5 to 5.0
Indicates strong performance and may contribute to eligibility for featured placement.

Needs Attention — 3.5 to 4.4
Acts as an early-warning indicator and may trigger internal monitoring.

Critical — 0 to 3.4
Indicates serious performance concerns and may trigger direct operational intervention.

Pangaea may update rating thresholds, scoring methodologies, or performance criteria as the Marketplace develops.

Performance ratings form only part of Pangaea’s assessment and do not prevent Pangaea from acting on serious issues regardless of the numerical score.

29. Critical Reviews and Escalation

A critical review or serious complaint may trigger:

automatic internal flagging;
direct contact with the Vendor;
investigation by Pangaea;
review of relevant bookings;
movement of the Vendor into a review or consideration status;
requests for explanation or corrective action;
temporary restriction of bookings;
suspension of the affected Experience; or
suspension of the Vendor account.

An unresolved serious issue may result in suspension at any time.

Repeated lower-level warnings may also be escalated where they indicate an ongoing pattern.

30. Review Integrity

You must not manipulate Pangaea’s review or rating system.

Prohibited conduct includes:

submitting fake customer reviews;
arranging fabricated bookings solely to generate ratings;
paying customers for positive reviews without authorised disclosure;
threatening or pressuring customers to change legitimate reviews;
providing incentives conditional on positive ratings;
submitting reviews about your own business through false accounts; or
attempting to artificially damage another Vendor’s rating.

Pangaea may remove fraudulent or abusive review activity and take action against accounts involved in review manipulation.

31. Performance Metrics

Pangaea may evaluate Vendor performance using information including:

total bookings;
revenue;
cancellation rate;
refund rate;
Vendor rating;
Experience rating;
number of active Experiences;
response time;
booking conversion;
customer complaints;
operational reliability;
safety incidents;
fulfilment quality; and
other marketplace performance measures.

These metrics may be used for internal quality control, ranking, Marketplace visibility, Vendor support, featured placement, investigation, suspension, or other Marketplace management purposes.

32. Featured Placement

Strong performance may make an Experience or Vendor eligible for increased Marketplace exposure or featured placement.

Featured placement is not guaranteed.

Pangaea may determine, modify, rotate, remove, or discontinue featured placement according to quality, ratings, commercial strategy, availability, customer relevance, performance, and other Marketplace factors.

No Vendor acquires a permanent right to a particular ranking, search position, category position, homepage placement, or level of visibility.

33. Pangaea Administrative Authority

To operate the Marketplace safely and effectively, authorised Pangaea administrators may have authority to:

approve or reject Vendors;
request Vendor documentation;
suspend Vendors;
create or edit Experiences;
approve or reject Experiences;
request Experience changes;
publish or unpublish Experiences;
suspend or archive Experiences;
feature Experiences;
reassign Experiences where operationally required;
manage pricing;
manage commissions;
manage bookings;
process refunds;
manage payouts;
respond to customer complaints;
review performance; and
investigate Marketplace activity.

Pangaea will exercise these rights in connection with administration of the Marketplace.

34. Prohibited Experiences and Conduct

You may not use Pangaea to offer, advertise, arrange, or conduct an Experience that:

is illegal;
lacks legally required authorisation;
creates unreasonable or undisclosed safety risks;
materially misrepresents what will be provided;
infringes third-party intellectual property;
promotes discrimination, harassment, abuse, or violence;
involves fraud or deceptive practices;
exploits customers;
compromises customer privacy;
uses stolen or unauthorised content;
violates sanctions or applicable trade restrictions;
damages Pangaea’s systems or security; or
otherwise violates applicable law or these Vendor Terms.

Pangaea may remove or suspend prohibited content or Experiences immediately.

35. Intellectual Property

You retain ownership of intellectual property that you lawfully own and submit to Pangaea, subject to the licence below.

You grant Pangaea a non-exclusive, worldwide, royalty-free licence, for the period in which you participate in the Marketplace and for a reasonable archival period afterward, to use, reproduce, resize, crop, translate, format, publish, distribute, display, and promote the Vendor materials you provide for purposes connected with:

operating the Marketplace;
displaying your Experiences;
processing bookings;
marketing Pangaea;
marketing your Experiences;
social media;
advertising;
customer communication;
Marketplace search and discovery; and
internal administration.

You confirm that you have all rights and permissions required to provide such materials.

36. Pangaea Intellectual Property

The Pangaea name, brand, logo, platform, software, Vendor dashboard, design, marketplace structure, content created by Pangaea, and associated intellectual property belong to Pangaea or its licensors.

Your participation in the Marketplace does not transfer ownership of Pangaea intellectual property to you.

You may use Pangaea branding only as authorised by Pangaea and must stop using it when requested.

37. Customer Data and Privacy

Customer information made available to you remains subject to applicable privacy and data-protection requirements.

You must:

access only customer information necessary for fulfilling your bookings;
protect customer data against unauthorised access;
not disclose customer information to unrelated third parties;
not retain data longer than necessary or legally required;
use appropriate security safeguards;
report suspected data breaches affecting Pangaea customers promptly; and
comply with applicable privacy and data-protection law.

Pangaea may restrict Vendor access to customer information according to operational need.

38. Confidential Information

During your relationship with Pangaea, you may receive confidential commercial or operational information.

Confidential information may include:

commission arrangements;
payout information;
internal processes;
non-public customer information;
technical information;
Marketplace statistics;
Vendor performance information;
pricing strategies;
business plans; and
other information reasonably understood to be confidential.

You must not disclose confidential information except where required for legitimate performance of your obligations or by law.

39. Platform Security

You must not:

attempt to bypass Vendor permissions;
access another Vendor’s information;
access restricted administrative systems;
interfere with platform functionality;
introduce malicious software;
scrape protected customer information;
reverse engineer restricted components where prohibited by law;
test vulnerabilities without authorisation; or
misuse APIs, authentication systems, or booking infrastructure.

Suspected security abuse may result in immediate account suspension.

40. Records and Audit

Pangaea may maintain audit records relating to Marketplace actions including:

Experience approval;
pricing changes;
availability changes;
commission changes;
refunds;
Vendor status changes; and
payouts.

You agree to cooperate with reasonable investigations concerning bookings, customer complaints, financial transactions, safety incidents, compliance matters, or suspected misuse of the Marketplace.

41. Complaints and Investigations

If Pangaea receives a complaint relating to your Experience, you agree to cooperate reasonably and provide information requested to investigate the matter.

This may include:

booking information;
staff statements;
attendance information;
photographs;
communications;
safety records;
licences;
insurance information;
incident reports; or
other relevant documentation.

You must not retaliate against a customer for submitting a legitimate complaint or review.

42. Suspension of an Experience

Pangaea may temporarily or permanently suspend an Experience where reasonably necessary, including for:

serious customer complaints;
critical ratings;
unresolved quality concerns;
safety concerns;
expired licences;
expired insurance;
incorrect or misleading information;
repeated Vendor cancellations;
inaccurate availability;
suspected fraud;
regulatory concerns;
investigation;
breach of these Vendor Terms; or
risk to customers or the Pangaea Marketplace.

Suspension may occur before completion of an investigation where immediate action is reasonably necessary.

43. Suspension of a Vendor

Pangaea may restrict or suspend a Vendor account where the Vendor:

materially breaches these Vendor Terms;
repeatedly fails to deliver booked Experiences;
presents a customer safety risk;
provides fraudulent documentation;
manipulates bookings or reviews;
misuses customer information;
fails to maintain required licences or insurance;
repeatedly receives serious unresolved complaints;
attempts to circumvent platform commissions;
fails to cooperate with serious investigations;
engages in fraudulent activity;
creates financial or regulatory risk; or
otherwise materially threatens the integrity of the Marketplace.

Depending on the circumstances, suspension may affect some or all Experiences associated with the Vendor.

44. Corrective Action

Where appropriate, Pangaea may allow a Vendor to resolve an issue before further action is taken.

Corrective action may include:

providing additional documents;
correcting Experience information;
updating safety procedures;
resolving a customer complaint;
improving operational processes;
completing additional training;
replacing equipment;
modifying availability;
demonstrating regulatory compliance; or
implementing another reasonable corrective measure.

Successful correction may allow a Vendor or Experience to return to good standing.

45. Termination by Vendor

You may request closure of your Vendor account by contacting Pangaea through the designated support channel.

Account closure does not automatically cancel:

existing bookings;
pending refunds;
customer obligations;
outstanding financial adjustments;
unresolved complaints;
chargebacks;
legal obligations; or
amounts owed between the parties.

Pangaea may keep the account operational to the extent required to complete outstanding transactions or satisfy legal obligations.

46. Termination by Pangaea

Pangaea may terminate a Vendor’s participation in the Marketplace where:

the Vendor commits a serious breach;
repeated violations remain unresolved;
continued participation creates legal, financial, operational, reputational, or safety risk;
fraudulent or abusive activity occurs;
the Vendor ceases business;
required licences or authority are lost; or
termination is otherwise permitted under the applicable commercial agreement or law.

Where appropriate, Pangaea may provide notice and an opportunity to remedy the issue before termination.

Serious safety, fraud, legal, or security matters may justify immediate action.

47. Existing Bookings Following Suspension or Termination

Suspension or termination does not automatically remove obligations relating to bookings already accepted.

Pangaea may determine how existing bookings will be handled, including:

allowing fulfilment;
transferring operational arrangements where possible;
cancelling bookings;
issuing refunds; or
providing alternatives to customers.

The Vendor must cooperate with Pangaea to minimise disruption to affected customers.

48. Independent Business Relationship

Unless a separate written agreement expressly states otherwise, the Vendor participates in the Marketplace as an independent business.

Nothing in these Vendor Terms creates an employment relationship, agency, partnership, franchise, joint venture, or fiduciary relationship between Pangaea and the Vendor.

The Vendor is responsible for its own personnel, operations, business costs, licensing, taxation, insurance, equipment, and service delivery.

49. Vendor Responsibility

You are responsible for the acts and omissions of:

your company;
employees;
directors;
representatives;
guides;
instructors;
subcontractors;
agents;
venues;
equipment providers; and
any other person or business used to fulfil your Experiences.

You remain responsible even where a third party performs part of the Experience.

50. Pangaea’s Marketplace Role

Pangaea facilitates discovery, administration, booking, customer communication, Marketplace management, payment-related processes, quality monitoring, and related services.

Except where Pangaea itself expressly provides a specific service, Pangaea does not become the operator of a Vendor’s Experience simply because the Experience is displayed, booked, paid for, reviewed, or administered through the Marketplace.

The Vendor remains responsible for providing the Experience.

51. No Guarantee of Bookings

Pangaea does not guarantee:

any minimum number of bookings;
any minimum revenue;
a particular Marketplace ranking;
featured placement;
continuous publication;
customer demand;
a particular conversion rate; or
uninterrupted platform availability.

Marketplace demand may vary by season, location, pricing, availability, customer preferences, competition, ratings, and other factors.

52. Platform Availability

Pangaea may update, modify, maintain, suspend, or change parts of the Marketplace or Vendor dashboard.

Temporary interruptions may occur due to:

maintenance;
upgrades;
technical failures;
third-party services;
security measures; or
circumstances outside reasonable control.

Pangaea will use reasonable efforts to maintain the Marketplace but does not guarantee uninterrupted availability.

53. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, or consequential losses arising from these Vendor Terms except where such limitation is prohibited by law.

Nothing in these Vendor Terms excludes or limits liability that cannot lawfully be excluded or limited.

The final limitation-of-liability framework applicable to your Vendor relationship may also be governed by a separate Vendor commercial agreement.

54. Vendor Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Pangaea and its officers, employees, and representatives harmless against third-party claims, damages, liabilities, penalties, losses, and reasonable costs resulting from:

your breach of these Vendor Terms;
your operation of an Experience;
injury or property damage caused by your acts or omissions;
your violation of applicable law;
your infringement of third-party rights;
your personnel or subcontractors;
misleading Experience information;
your misuse of customer data; or
fraud or wilful misconduct by you or your representatives.

This provision does not apply to the extent the relevant loss was caused by Pangaea’s own unlawful conduct or liability that cannot legally be excluded.

55. Insurance

Pangaea may require Vendors to maintain insurance appropriate to the nature and risk profile of their Experiences.

Required insurance may include, where applicable:

public liability insurance;
professional liability insurance;
vehicle or transportation insurance;
employee insurance;
property insurance;
activity-specific coverage; or
another commercially reasonable policy.

You must provide proof of coverage when requested and notify Pangaea if required coverage expires, is cancelled, or materially changes.

56. Force Majeure and Events Outside Reasonable Control

Neither party will be responsible for failure to perform obligations where performance is prevented by circumstances beyond its reasonable control, subject to applicable law.

Such circumstances may include severe weather, natural disasters, government restrictions, civil emergencies, epidemics, transportation shutdowns, or other extraordinary events.

The affected party must take reasonable steps to notify the other party and minimise disruption.

Customer refunds or booking arrangements resulting from such circumstances may be determined according to the applicable Experience policy, customer rights, Pangaea procedures, and applicable law.

57. Communications and Notices

Pangaea may send Vendor communications including:

application updates;
documentation requests;
approval decisions;
Experience approval or change requests;
new booking alerts;
cancellation alerts;
upcoming Experience reminders;
performance notifications;
payout notifications;
safety or compliance requests;
policy updates; and
account notices.

Communications may be delivered through the Vendor dashboard, email, or other communication channels supported by Pangaea.

You are responsible for maintaining accurate contact information and monitoring communications relating to your account.

58. Changes to These Vendor Terms

Pangaea may amend these Vendor Terms from time to time to reflect:

Marketplace changes;
new features;
regulatory requirements;
operational requirements;
payment changes;
safety requirements;
commercial changes; or
other legitimate business needs.

Where required, Pangaea will notify Vendors of material updates.

Continued use of the Marketplace after updated Terms take effect constitutes acceptance where permitted by applicable law.

Where separate acceptance is legally or operationally required, Pangaea may require you to accept the updated Terms before continuing to use Vendor services.

59. Other Pangaea Policies

Your participation may also be subject to additional policies presented by Pangaea, including where applicable:

Privacy Policy;
Customer Terms & Conditions;
Cancellation & Refund Policy;
Vendor Payout Policy;
Safety Standards;
Content Guidelines;
Review Policy;
Marketplace Rules;
Data Protection Policy; and
Experience-specific operating requirements.

Where an additional signed Vendor agreement contains commercial terms that conflict with these Vendor Terms, the signed Vendor agreement will prevail for the conflicting commercial matter unless otherwise stated.

60. Severability

If any provision of these Vendor Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

61. No Waiver

A failure or delay by Pangaea to enforce any provision of these Vendor Terms does not waive the right to enforce that provision or another provision later.

62. Assignment

You may not assign or transfer your rights or obligations under these Vendor Terms to another person or business without Pangaea’s prior written approval.

Pangaea may assign its rights and obligations in connection with a restructuring, merger, acquisition, transfer of business, or other legitimate corporate transaction, subject to applicable law.

63. Governing Law

These Vendor Terms shall be governed by the laws of [Kingdom of Saudi Arabia / Applicable Jurisdiction], without prejudice to mandatory rights or rules that apply under applicable law.

64. Dispute Resolution

The parties should first attempt in good faith to resolve any dispute through direct communication.

If a dispute cannot be resolved amicably, it shall be submitted to [competent courts / agreed arbitration mechanism] in [City, Kingdom of Saudi Arabia], subject to the final legal structure adopted by Pangaea and any mandatory applicable law.

65. Contact

Questions relating to these Vendor Terms may be sent to:

Pangaea
Legal Entity: [Legal Entity Name]
Commercial Registration: [CR Number]
Registered Address: [Address]
Email: [Vendor / Legal Email]
Telephone: [Telephone Number]

66. Vendor Declaration and Acceptance

By registering as a Vendor and selecting the acceptance checkbox, you confirm that:

you have read and understood these Vendor Terms;
you have authority to accept them on behalf of the Vendor;
all registration information and documents you submitted are accurate and genuine;
you will maintain all licences, permits, insurance, registrations, and approvals required to provide your Experiences;
you accept responsibility for Experiences provided through your Vendor account;
you agree to Pangaea’s Experience approval, quality-control, review, refund, commission, payout, and suspension processes;
you will protect customer information and use it only for legitimate booking purposes;
you will comply with applicable laws and Marketplace policies; and
you agree to be legally bound by these Vendor Terms.